Organizer guide: How to apply taxes to fees (requires setup by Showpass)
To apply taxes to custom fees in your account, you must first have this feature enabled by your Client Success Manager. Once activated, you’ll be able to manually assign taxes to specific fees through your Financial Settings.
Step 1: Request tax feature activation
This feature is not enabled by default. To begin using tax on fees:
- Contact your Client Success Manager, or
- Submit a Request Form to our support team
Step 2: Add or edit a custom fee
- From the dashboard, go to Organization Info.
- Select Financial Settings on the left-hand menu.
- Click Add new custom fee or tax (or edit an existing fee).
Step 3: Complete the rate card setup
Fill out the required fields:
- Item Type: Ticket, Product, and/or Membership
- Purchase Platform: Online and/or In-Person
- Payment Method: Cash, Card, and/or Other
- Fee: Enter either a dollar amount or percentage
- Customer Pays: Turn this off if the fee is only for internal tracking
Step 4: Add applicable tax
At the bottom of the fee setup modal, you will see options to apply taxes to the fee. Select one or more tax rate cards as needed, and click Save when complete.
Important notes:
- Taxes will always be added on top of the fee. They are either passed on to the buyer or absorbed, depending on your fee settings.
- The original settings on the tax rate card are overridden. For example, if a tax is originally set for "tickets only," but is added to a product fee, the tax will still apply.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.