Group Sale Distributor guide: How to transfer tickets from your group allocation
As a Group Sale Distributor, once you've accepted a Group Sale Transfer and set up your Showpass account, you can issue tickets and products to individuals in your network through the Distribution Portal.
Need help getting started? Check out our companion article: Getting started with Group Sales.
How to transfer tickets from a group sale
- Log into the Distribution Portal.
- Click Transfer items in the top right-hand corner.
- From the dropdowns, select the event and ticket types or products you'd like to transfer.
- If the event includes assigned seating, you’ll be prompted to choose specific seats within your allocation.
- You may transfer items from multiple events in a single transaction—no need to complete separate transfers.
- Once your selection is finalized, click Transfer.
- In the dialogue box, review the transfer details.
- Click Confirm to complete the transfer.
- A confirmation message will pop up to indicate a successful transfer.
Troubleshooting & FAQs
Can I transfer a product and a ticket in one go?
Yes! You can include both tickets and products in a single transfer.
Can I cancel a transfer after it's been made?
Once a transfer is claimed by a recipient, you’ll need to follow the ticket return process to void it and return the item to your inventory.
Do recipients need a Showpass account?
Yes, in order to claim transferred tickets or products, recipients will need to log in or create a Showpass account.
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