Group Sale Distributor guide: How to claim your order and access the Distribution Portal
If you are a sponsor or recipient of a Group Sale, you can manage your tickets through the Showpass Distribution Portal. This article will guide you through claiming your order and accessing your portal for the first time.
In this article, you will learn how to:
- Claim your Group Sale order
- Create or sign into a Showpass account
- Access your Distribution Portal
Step 1: Claim your order from the email confirmation
- Check your inbox for an email from Showpass indicating you’ve received a Group Sale.
- Click on the Access Distribution Portal button in the email.
Step 2: Sign in or create a Showpass account
- You’ll be redirected to the Showpass site.
- Sign in with your existing Showpass credentials or create a new account using the same email address that received the Group Sale.
- Once signed in, your tickets will be automatically claimed and your Distribution Portal will be accessible.
Step 3: Access your Distribution Portal
- After claiming your order, you will land on the Distribution Portal homepage.
- From here, you can:
- View available ticket inventory
- Transfer tickets to others in your network
- Track previous transfers under the History tab
Troubleshooting
Didn’t receive your confirmation email?
Check your spam or junk folder. If still not found, contact the organizer to ensure your email was added correctly to the Group Sale.
Already have a Showpass account but can’t see your Group Sale?
Ensure you're signed in with the same email address that received the Group Sale email.
Need support? Our team is here to help. Get in touch with us by filling out this contact form.