Sending Email Confirmation & Ticket PDFs

Customize Confirmation Email Messaging

Go in and edit the event you have created. Go down to ‘Order Form & Messaging’ and add in a message that will be seen on the confirmation email.
 
Click the ‘Save Event’ button at the bottom.
 
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Customize Ticket PDFs, Ticket Branding, and Ad space

Go back to the ‘Manage Events’ page and select ‘Ticket Settings’ in the top right corner.
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Here you will be able to set default logo/ad images and a short custom message.
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Please note:
  • In the ‘Organization Info’ section under ‘Settings,’ you are able to create a custom checkout message that will be included on every email. If you create a checkout message for your event, this will not overwrite the checkout message you set for the organization level setting.
  • Adding a second ad image will replace the ‘Upcoming Events’ section
You can change the specific ad images for each ticket type by accessing the ticket type advanced settings by clicking on the cog wheel.
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In ‘General,’ you will find the option to edit ‘Ad’ options by scrolling to the bottom.
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Ticket PDF Terms & Conditions

Enter the Ticket PDF Terms & Conditions in the corresponding text box. Organizers can create their own terms & conditions that will override the default. Tickets generated by Showpass are automatically displayed on tickets.
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Confirmation Email Example

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‘This is your order confirmation’ = ‘Display & Email Message’
 

PDF Examples

Tickets

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‘Check out our cool event!’ = ‘Ticket PDF Custom Message’

 

Products

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‘Check out our cool event!’ = ‘Ticket PDF Custom Message’

 

Receipt

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‘Check out our cool event!’ = ‘Ticket PDF Custom Message’
 
Please note: You can decide as to whether you want the receipt message to match the ticket message or not. In this example, they are the same for consistency purposes.