Star Micronic: Troubleshooting

 

Can't connect my printer

Green Solid = Printer is disconnected
Green Blinking = Printer is in pairing mode
Blue Solid = Printer is connected
Purple Solid = Printer is connected through Auto Connection
 
  1. To connect the printer to the iPad go to Settings on the iPad -> Bluetooth and turn ON Bluetooth by toggling the switch.
  2. On the rear of the printer, hold the Pair button for 5 seconds or until you see the green LED blinking, then release.
  3. Note: If the light is purple then turn the printer OFF. Hold the Feed button down and turn ON the printer. Wait to let go of the Feed button until you hear the printer start to print. On the printout look for Auto Connection. This should read OFF for Current Setting, If it’s ON then repeat this step, until you see Auto Connection read OFF.
  4. Once the green light is blinking, You should see Star Micronics appear on the iPad screen underneath the Bluetooth toggle switch.
  5. Select Star Micronics on the iPad. The printer should be connect to the iPad. It this fails, repeat Step 2.
  6. Once you have connected the Printer, you can rename the printer to be more unique to your station E.g. Printer 1. Make sure the printer says connected on bluetooth in the setting App. Press the “i” icon. At the top click on the Name field. Here you can rename the printer. Note: That the name change is only be recognized on the device that it was created.

 

Printer won't print

If the printer won't print, there are a few option to get the printer working

  1. Check that the printer is still connected
    1. Ensure that the printer is still connected to the iPad. Go to Settings -> Bluetooth and make sure that Bluetooth is ON and that the printer is still Connected. If it says Unconnected tap on the field to reconnect it.
  2. Restart Bluetooth Connection
    1. Toggle the Bluetooth connection OFF and ON again. Press the pairing button until you see a flashing green light then reconnect.

  3. Hard Refresh the Showpass App.
    1. Double press the Home button on the iPad to get into app selection mode. Swipe away the Showpass app to hard reset the app. Open the app and try and connect the printer again. Run a test print with an existing transaction to see if its prints.
  4. Forgot and reconnect printer
    1. Select the "i" icon next to the the name of the printer under Settings -> Bluetooth. Select Forget Printer. Now try put the printer back into pairing mode by holding down the Pair button on the rear of the printer and reselect the printer to connect it.

  5. Factory Reset
    1. Turn the printer around and using a pin or another sharp object and insert it into the hole marked RST until you start to hear printer noise. This should erase any cache data and reset the print to factory settings.
 

Flashing red light/ Paper Jam

Sometimes the red light on the front of the printer may flash. The common issue is that the paper was installed incorrectly. 

 

lever_printer.png

 

To fix this issue open the printer using the lever on the side to reveal the paper.

 

open_printer.png

Once opened ensure that the paper is tightly spooled and that the orientation is like the image above.

Close the printer and then the red light should disappear.

 

Factory Reset

If you are struggling to connect the printer to a iPad then you may need to perform a factory reset. 

 

bluetooth.png

Firstly, you should Forget The Device on the iPad. Go to the Setting app on the iPad and select Bluetooth. Next to the unconnected device press the "i" icon and then press Forget This Device. 

 

rear_printer.png

Turn the printer around and using a pin or another sharp object and insert it into the hole marked RST until you start to hear printer noise. This should erase any cache data and reset the print to factory settings.

 

After you have performed these steps you should be able to re pair the print and iPad.