Mobile App Organizer Guide

This guide covers how to use the Showpass mobile app for scanning tickets, checking in attendees, and selling on-site using Mobile POS. The Showpass app is available on iOS and Android.

Scanning is the primary use case on phones. Mobile POS is supported but de-emphasized. For most on-site selling, use the iPad POS or Desktop App.

Getting started

Download the app

Download the Showpass app from the App Store (iOS) or Google Play Store (Android). Use the same app your ticket buyers use; the organizer features unlock when you log in with an organizer account.

Log in

1. Open the Showpass app. You'll land on the Explore Events page.
2. Tap the menu icon in the top-left corner.
3. Select Login.
4. Enter your account email and password.
5. If prompted, enter the verification code sent to your email or phone.

Access the Dashboard

1. Once logged in, open the menu and select Dashboard.
2. Choose the organization hosting the event you'll be scanning for. If you're associated with multiple organizations, use the search bar at the top.
3. After selecting the organization, you'll see the main Dashboard with options including: Check in, Manage events, Event stats, Employees, My stats, and Product stats.
4. Select Check in to begin scanning.

Select Menu, then Dashboard.

Choose your organization, then tap Check in.

Scanning and check-in

Select your event and ticket types

1. You'll see a list of your events. You can filter by Upcoming events or Past events, and switch between Events, Products, and Memberships tabs.
2. Tap the event you'll be scanning for and select Next.
3. On the Finalize selection page, choose the Ticket Types you want to scan in. All ticket types are selected by default (green check marks).
4. Once your ticket types are selected, tap Start Scanning to begin.

Select applicable events and ticket types for check-in, then tap Start Scanning to begin.

Use the tabs at the top to switch between Events, Products, and Memberships.

How scanning works

Point your phone's camera at the ticket barcode or QR code. The app will automatically detect and scan the code. The scanning screen shows a camera viewfinder with a list of recently scanned tickets at the bottom.

After each scan, the screen will show the result:

• Successful check-in (green screen): The ticket is valid and has been checked in. Shows the ticket holder name, ticket type, event date/time, and seat details (if assigned seating).
• Already scanned (red/pink screen): The ticket has already been scanned. Shows the original scan date and time.
• Invalid ticket (yellow warning): No ticket matching the scanned code was found.

Green: successful check-in. Yellow: ticket not valid for this event. Red: ticket already scanned.

Mobile scanning

Customize how the Showpass mobile app behaves during scanning. From the scanning screen, open settings to adjust:

• Auto-resume delay. Set how long the app holds on a scan success screen before returning to the camera viewfinder. A shorter delay speeds up high-volume ingress; a longer delay gives staff more time to confirm details before the next scan.
• Scan more button. Choose whether a "Scan more" button shows on the success screen. With the button visible, staff tap to return to scanning rather than waiting for auto-resume. Useful when staff want full control over pacing; turn it off for hands-free flow.
• Ticket type statistics. Choose how scan counts by ticket type are presented while you scan. The display options control what's visible without leaving the scanning screen, so staff don't have to switch views to check counts.

These settings persist on the device, so once configured, the staff member's scanning experience matches their preference for every event they scan.

Searching for a customer

If a ticket buyer can't present a barcode, you can search for them manually:

1. From the scanning screen, tap the search icon at the top.
2. Enter a barcode, customer name, or email address in the search field. You can toggle "Search for barcode only" if needed.
3. Results will show the customer's tickets with status (Issued, Scanned, etc.). Select the ticket and tap Check in to manually check them in.

Note: Consider confirming a ticket buyer's identity when using this method, for example by checking their ID to ensure the ticket purchase belongs to them.

Check-in presets

Presets let you save a specific combination of event and ticket types so you can start scanning faster without re-selecting them each time.

Creating a preset

1. When on the Finalize selection screen after choosing ticket types, tap Create preset.
2. Enter a name for the preset (for example "April 5th Admission" or "VIP Gate") and tap Create preset.

Ticket type selection screen to include in your check-in preset.

Using a preset

1. From the Select items screen, tap the Presets tab (grid icon in the top-right area).
2. Your saved presets will appear. Select the preset you want and tap Next.
3. You'll see the preset's saved ticket types. Tap Start scanning to begin, or tap Update preset to modify the ticket type selection.

Using presets on desktop

Check-in presets created on the mobile app are also available when using check-in from the Dashboard on desktop. This makes it easy to standardize gate configurations across devices.

Scanning activity

Scan history

View a log of every scan performed during the event. From the scanning screen, tap the History tab at the bottom. Each entry shows the ticket holder's name, barcode, ticket type, scan result, and timestamp.

Note: Scan history resets every time you exit the scanning section of the app.

Scan statistics

See a real-time summary of check-in progress. Tap the Stats tab at the bottom of the scanning screen. Shows total checked in (as a percentage and count), broken down by event occurrence. Helps you monitor ingress flow and identify bottlenecks.

If you're scanning within a preset, stats for that preset are displayed. The stats reflect the number of check-ins for the selected tickets, products, or memberships.

You can change how scan statistics are presented during scanning. See Mobile scanning under Scanning and check-in.

Offline scanning

The Showpass mobile app supports offline scanning for situations where Wi-Fi or cellular data is unavailable.

Starting offline mode

You need Wi-Fi for Steps 1 to 3. After Step 3 you can disconnect and scan offline. Steps 6 and 7 require coming back online to upload the scan data.

1. Log in to your Showpass organizer account while connected to Wi-Fi.
2. Open the menu by tapping your profile circle in the top right corner. Select Offline mode.

3. Prepare for scanning as you normally would. Choose the Venue, Event, and Ticket Types you'll be scanning while offline. Tap Start Scanning.

4. Disconnect from the internet or move to the designated offline area where you'll be scanning customers.
5. Scan QR codes as you would when connected online.
6. Upload your offline scan data when you're finished. Tap the menu in the top left corner of the scanning screen, then tap Upload Offline Tickets.

Important: Upload your offline tickets before reconnecting to the internet. Going back online without uploading will result in losing all offline scan data.

7. Stop offline mode by tapping your profile icon in the top right corner and selecting Stop Offline Mode. A reminder will pop up to confirm you've uploaded your scan data. Tap Stop once Step 6 is complete.

Other considerations:

• Tickets scanned offline on one device won't reflect on other devices until all devices sync.
• Use offline scanning as a backup, not a primary method, when possible.

Mobile POS (selling on-site)

The Showpass mobile app doubles as a Mobile POS for on-site ticket sales. Staff can sell tickets directly from their phone. This path is best for roaming staff at small events or supplementary sales points at larger events. For a dedicated on-site box office, use the iPad POS or Desktop App.

What Mobile POS supports

• General admission tickets
• Assigned seating (with interactive seat map)
• Best available seating
• Add-ons and merch
• Cash and complimentary ticket payments
• Manual card entry
• Auto check-in
• Refunds

What Mobile POS does not support

• Card payments via Square Terminal
• Receipt or ticket printing
• Kiosk Mode

Using Mobile POS

1. Open the Showpass app and go to the Dashboard.
2. Tap Point of sale.
3. Events appear under the Tickets tab. Tap an event to expand its occurrences and select a date.
4. Select ticket types and quantities. Tap Add to cart.
5. Switch to the Products tab to add merch. Tap into a product to select quantity and Add to cart.
6. Tap Continue to review your cart. The Review screen shows items with quantities, prices, a "Mark as checked in" toggle, and the total with fees breakdown.
7. Apply a discount code by tapping the discount icon.
8. If the event has custom questions configured, fill in any required fields on the Additional info screen.
9. On the Purchaser info screen, enter delivery method (Email or None), customer details (name, email, phone), and choose New customer or Existing customer. Optionally add a Message to customer or internal Purchase note.
10. Choose payment:
    • Cash: Use preset amounts or the calculator keypad. Shows change due.
    • Card: Enter card details manually (Mobile POS does not support Square Terminal).
    • Complimentary: Yellow banner confirms free transaction.
11. After processing, you'll see "Purchase was successful" with the total and change due (for cash). Tap Start new sale to begin the next transaction.

Ingress tips

For high-volume events with large crowds and fast entry requirements:

• Use multiple devices scanning simultaneously.
• Pre-create check-in presets for each gate or entry point.
• Assign specific ticket types to specific gates to distribute the crowd.
• Ensure all devices have the latest ticket list downloaded before the event starts (for offline backup).
• Monitor scan statistics to identify slow gates and redistribute staff.

App requirements

• iOS: iOS 12.0 or later
• Android: Android 6.0 or later

App version numbers are updated regularly. Ensure your staff are running the latest version before each event.