Easily Exchange tickets for alternate days for select events.
Please note this option will only be available if the event organizer has enabled it on their account.
To exchange your tickets for an alternate date or time, head over to https://www.showpass.com/user/invoices/ where you may be prompted to login if you aren't already.
Once logged in, select "Exchange Tickets"
Once the exchange has been started, you will receive confirmation of the temporary exchange credit on your account.
- You will have 1 hour to use the temporary exchange credits
- If not used within the hour then the exchange credits are expired, and the tickets are left untouched
- Once the exchange credit is used on a new transaction the old tickets are void
Select "Browse Available Events" and you will be redirected to the Organization Profile page where you can browse and select a new event and tickets.
- You have to exchange an entire order, you can’t select only certain tickets to exchange
- You cannot initiate two exchanges at the same time
- You can only use exchange credits for orders of equal or greater value
- If you have a complimentary, transferred or free ticket you cannot initiate a ticket exchange.
If you can't see your purchase in your Showpass account please check out this article: https://help.showpass.com/hc/en-us/articles/360023662834-Help-I-can-t-find-my-tickets-