1. Showpass
  2. Attending an Event
  3. My Tickets

Ticket Resales

Showpass Support
Updated

Overview

If you can’t make it to an event, you can resell your tickets to someone else, as long as the event organizer has resale active for your event.  If you do not see the option in our order, the organizer has not enabled ticket resales. Your tickets will be considered sold once there’s a buyer. You’ll receive the face value of the ticket, plus taxes, minus any Showpass, processing or organizer fees.

Please note that resales are not available for products, memberships, complimentary tickets, or cash sales.

Putting Tickets up for Resale

  1. Go to the ‘My Orders’ tab in your customer profile to access your tickets.

    Screenshot 2024-12-05 at 4.08.38 PM.png

  2. Find the order containing the tickets you want to resell.

  3. Click “Order Options.”

  4. Look for the “Resell your tickets” option. If the event organizer allows ticket resale, this option will appear. If it does not, resale is not enabled for this event.


    image.png

  5. Select “Resell your tickets” and choose the tickets you wish to resell from the pop-up modal.


    image.png

  6. Click “Confirm” to proceed.


    image.png

    image.png

  7. Your tickets will be marked as “Resale in Progress” until they are purchased by another buyer.


    screencapture-beta-showpass-account-my-orders-14-5fc5-411e-81da-d5e21f638f79-2024-12-06-14_15_25.png


Once your tickets have resold, you’ll receive a confirmation email. Showpass will always attempt to process the refund, including the face value of the ticket(s) and applicable taxes, to your original payment method. If for whatever reason that fails, you will receive an email requesting you to update your payment method.

Updating payment method in the case of a failed refund

Click on the "Update payment method" button in the email from Showpass to continue to your resale order.

 

Select "Manage" under the Resale tab to update your payment method.


 

Click on "Add" in the pop up modal that follows.

 

Fill out your payment method and then click on "Agree and save". 



Complete the process by selecting your preferred payment method in the next step for your resale deposit. Select "Set payment method".

 

Once the refund or payment has been processed, please allow up to 10 business days for the reversal to show up in on your account statement.

 

Cancelling your ticket resale

If you decide to cancel your ticket resale and keep your event tickets, you can do so as long as the tickets have not yet been sold to another buyer and the resale process is still pending. To cancel your resale, follow these steps:

  1. Navigate to the ‘My Orders’ tab in your customer profile to view your tickets.


    Screenshot 2024-12-05 at 4.08.38 PM.png

  2. Locate the order containing the tickets you previously listed for resale.
  3. Click “View Order” to access the detailed order page.


    image.png

  4. In the “Resale” section of the order page, select “Cancel Resale.”


    image.png

  5. Confirm the cancellation in the pop-up modal to finalize your decision.


    image.pngimage.png

  6. Refresh the order page to confirm your tickets have been reactivated, with barcodes now available in your account!



    image.png