June 2023: Showpass new and improved iOS and Android apps are now available in the Apple and Google Play stores!
Note: We highly recommend using our new app for scanning tickets at your events! While the Dashboard app is still functional, the new app offers an enhanced ticket scanning experience, making it the preferred choice.
Once downloaded, open up the app and log in to your Showpass account by clicking on the menu in the top lefthand corner of your screen.
Once you're logged in, select "Dashboard" from the app menu.
Choose the organization for the event you will be scanning. In case you are affiliated with multiple organizations, utilize the search bar for quicker access!
Please note: Be sure that the app allows access to the device camera so that the scanner can read and process barcodes. It's best the customer has their phone brightness turned up and that the barcode is nice and clear.
Products and Memberships:
Understanding Scan Results:
Checked In: The customer is successfully logged as scanned in and can enter the venue!
Ticket not Valid for this Event: The ticket presented by the customer does not match the selected event, ticket type, product, or membership selected by the scanner. This situation requires further investigation. Did the customer mistakenly present a ticket for a different event? Is the scanner missing the appropriate ticket type in its scan-in options
Ticket already Scanned: The barcode provided has already been used. It is possible that the customer is attempting re-entry or has shared their barcode. To verify, check the "history" section at the bottom of the screen to see if the customer was recently scanned in and if the app accidentally registered a double scan, resulting in a red screen.
When you tap the 'History' button at the bottom of the screen, you can view the scan history for your current session. Please note that the scan history resets each time you exit the scanning section of the app. On the following screen, you will find a list of customers who have been successfully scanned in during this session.