Box Office Holds

You are able to put tickets on hold from the box office! To do so, you will want to follow the same steps that you would if you were selling a ticket to someone. See this article if you need a refresher on how to do so. 

 

Putting Tickets on Hold

To put a ticket on hold, you would follow the same steps as you would if you were to sell from the box office. The only difference is instead of selecting Process Order you will select Put on Hold

 

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Once the ticket has been put on hold successfully, a message will appear in the top right hand corner letting you know

 

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Processing a Hold

To view all of the holds you have, click on View Holds in the box office

 

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To search for a specific name, you would use the search bar at the top of the page

 

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Once you have located the hold you are looking for, you have a few options. The first is that you can Split and Process Sale by clicking on the button

Please Note: You are only able to split general admission holds and this cannot be done with assigned seating holds

 

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Once you click on Split and Process Sale, the following screen will appear and you are able to input how many tickets you would like to split out. After you have it filled in, you can choose to just Split the hold and it will split it into the separate transactions on the hold page, or you can Split and Checkout and will be able to checkout like normal

 

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The next option you have is to Process/Edit Sale. Clicking this button will take you to the Box Office checkout like if you were to normally check out

 

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The final option you have from this page is to Release Hold

 

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Clicking this will release the hold and add the ticket back into the inventory to be sold. You will be prompted to Confirm or Cancel after selecting this

 

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Once you have confirmed the release, you will get a message in the top right corner telling you it has been successfully released

 

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Sending a Hold

To send a ticket that has been placed on hold to a customer to purchase it, you will need to select Copy Link on the holds page and send the link to the customer 

 

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The basket will already be populated and the customer will just need to complete the purchase

 

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