Sometimes a paper jam can cause a printer from printing or even loading paper correctly. To fix this first, turn the printer 'OFF' and 'ON' to see if it self ejects the jammed paper. If this does not eject the paper, try the following:
Artwork not printing to scale
Please ensure that you have selected the correct paper size in the print dialogue under Page Setup. The default ticket size is the 'Concert setting' size (5.5” width x 2.0” height) for regular sized tickets.
Ticket artwork printed 90 degrees to paper
Make sure that the printer paper is set to landscape on both the system level on your computer settings and also set as landscape on the print dialogue page. For best results use Adobe Acrobat and ensure that the settings are applied as default.
Can't print from web browser
If you can’t print from the web browser, It might be better to use Adobe Acrobat to print instead of printing directly from the web browser.
- For example (Google Chrome): Select Browser Settings → Privacy & Security → Site Setting → Additional Content Settings → PDF Documents and select Download PDF
Ticket stock not loading
Below is a list of common issues for ticket stock not loading correctly into the printer:
- Ensure that the printer is plugged in and turned 'ON.'
- Check that the ticket stock is facing the right side up. E.g. Printable side is facing the ceiling.
- Ensure you are feeding the ticket stock from the rear of the printer and aligned to the printer guides next to the feeder wheels.
- Push the ticket as far into the printer as possible so that the feeder wheels can grab the paper.
- Ensure that the ticket stock is not broken, wrinkled or warped. If so please use a new ticket.
- Check for a paper jam. Turn the printer 'OFF' and 'ON' again to eject the paper. If it does not automatically get removed. Turn the printer 'OFF' and remove the printer lid to identify the jam. Pull the paper out slowly and evenly to prevent damaging the printer.
Blurry/ Bad Prints
- Remove the top housing of the printer
- Remove the Cam lock mechanism
- Move the Head mounting block without discounting any cables
- Clean the Thermal Head with a Rubbing Alcohol and a Q-Tip to remove any debris
- Ensure the platen(rubber drive roller) is cleaned and free of debris.
Printer not recognized by the computer
If the printer is not recognized by the computer you might have to reconnect the printer to the computer.
If you need to reset the printer to its original factory settings, you will need to turn 'OFF' the printer. Then press and hold the 'Test' button. While still holding the 'Test' button, turn the printer 'ON' to reset the printer. After a few seconds, you should start hearing the printer cutter. At this point, you can stop holding the 'Test' button as the printer has now reset itself.