Thank You Emails and Reviews

With thank you emails and reviews, you are able to thank your ticket buyers for supporting you, showcase other upcoming events, and also get them to leave you reviews. The reviews that you get aren't made visible and help you to determine where you can improve if needed. Thank you emails and reviews can be set at an organization level, or over ridden at an event level. 

Organization Level

To set up thank you emails and reviews at an organization level, you will need to open up your dashboard pop-out menu and select Organization Info

 

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You will then need to select Thank You Emails on the left hand side

 

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You will then be able to choose if you'd like to enable an organization wide thank you email at $0.05 per email, and are also able to edit the pre-populated message that is displayed

 

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Next, you can choose to enable event promotions in the email that goes out and can also edit the pre-populated email message

 

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Finally, you can choose to enable ratings & review requests in the email as well as edit the pre-populated email message

 

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Select Save Changes at the bottom of the page and thank you emails will now be sent out at the end of each event

 

Event Level

If you'd like to enable Thank You Emails for specific events, you will need to go and edit the event you would like them enabled on and select Advanced Options

 

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You will have 3 options to choose from:

  • Use Default Venue Level Setting: Uses the default settings set above
  • Do Not Send Thank You Email: If the venue settings are to send a thank you email, this will make sure one doesn't go out for this event
  • Send Thank You Email: You can send out a thank you email for this specific event

 

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Once the setting is selected, save your event and it will be applied

 

Finding Ratings & Reviews

If you have ratings and reviews enabled, you will be able to see them by opening your dashboard pop-out menu and selecting Network Management

 

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On the left hand side select Ratings

 

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Any ratings and reviews that you have will be shown in this section

Please Note: Ratings and reviews are only visible to you, and not externally visible to other ticket buyers