Coronavirus (Covid-19): Event Hosts

On March 11, 2020, the World Health Organization (WHO) characterized COVID-19 as a pandemic. This announcement was based on the alarming levels of spread and severity. With the potential threats and risks of COVID-19, we want to assure you that our services should continue with no unusual interruptions or slowdowns.

We will continuously monitor releases from local governments, health authorities and the WHO in order to support the health and well-being of our community in impacted areas.


Cancelling or postponing your event

As the event organizer, we want you to feel like you are able to make a decision that is best for you guests & business as a whole. Depending on the location of your event, there have been recommendations made by health & government officials on event size, time and recommend adjustments to event set-up. Please review these recommendation, and let us know if you have any questions. We recommend postponing your events if possible, but if you must cancel your event, please contact so we can work with you to process any refunds.

Refunded fees for cancelled events

Our Terms and Conditions state that our Service Fees are non-refundable, as unfortunately we incur costs that we do not recover in these situations. As an Event Organizer you have the option to refund all but the fees to your attendees, or to refund your attendees in full but pay the owed service fees to Showpass. More information on this process can be accessed by emailing us at or contacting your Account Manager. 

Communicating with your guests

It's important to stay connected with your guests, and be timely responding to the questions they may have! There are a few ways you can communicate with your guests, including Social Media, direct phone calls & emails, and checking our "Contact The Organizer" Showpass Feature. Customers are able to use this feature to send direct messages to you as the organizer. Make sure that it is set up, and which email address it's sending to by reviewing our support article here