Coronavirus (Covid-19): Ticket Buyers

On March 11, 2020, the World Health Organization (WHO) characterized COVID-19 as a pandemic. This announcement was based on the alarming levels of spread and severity. With the potential threats and risks of COVID-19, we want to assure you that our services should continue with no unusual interruptions or slowdowns.

We will continuously monitor releases from local governments, health authorities and the WHO in order to support the health and well-being of our community in impacted areas.

FAQ

Can I get a refund?  

Organizers using Showpass set their own Refund Policy. On the event page, you will find information regarding their refund policy. In order for a refund to be processed, you will need to contact them directly to inquire about a refund.  Find more about contacting the organizer here.

Showpass cannot issue a refund without direct approval from an event organizer. 

Will I get a refund if the event is cancelled?

If the event you have tickets for has been cancelled - don't worry! Organizers have several options they will communicate with you regarding next steps and what to expect, whether that is a new date for the event or a full cancellation.  

If the event isn’t cancelled, will I be eligible for a refund?

Organizers using Showpass set their own Refund Policy. On the event page, you will find information regarding their refund policy. In order for a refund to be processed, you will need to contact them directly to inquire about a refund.  Find more about contacting the organizer here

Will I get a refund if the event is postponed?

For rescheduled shows, the event organizer will inform you of the refund policy which may involve honouring already purchased tickets for a new date.

Will I be reimbursed for travel expenses?

Showpass can’t reimburse you for travel expenses, however, many airlines, car rental companies, and hotels are helping customers due to the virus. We recommend reaching out to your point of purchase for more information on those options.

I am unable to get in contact with the Event Organizer to find out more information

If you are wanting more information about the status of the event or your ticket, please reach out to the event organizer first (you can learn how to here) After sending your message, please wait 5 business days for a response (they will be replying to the email address of your Showpass account). If you haven't heard back from your organizer, you can contact us at support@showpass.com. We'll do our best to connect you with your event organizer. When emailing us, please include the following details:

  • What date you sent the message to the event organizer
  • The email address used to purchase your tickets
  • Ticket information (type of ticket, event attending, name on ticket, last 4 digits of credit card used to purchase the ticket)
  • The reason you are trying to get in touch with the event organizer