Organizers set their own refund and exchange policies and must be contacted directly for these requests.

Organizers using Showpass set their own Exchange Policy. On the event page, you will find information regarding their refund and exchange policies. You will need to contact them directly to inquire about exchanging tickets. 

How to reach the organizers: 

On the Event Page:

Some organizers can be contacted through the event page. Scroll down on the event page & select Help & Info.

Then select SEND MESSAGE TO ORGANIZER

Once you have filled out fields in the contact form, select SEND and your message will directly be emailed to the organizer.

Contact Through Social Media

Another option to contact an organizer regarding a refund is to reach out via social media profiles. You can find this information if you scroll to the bottom of the event page and click the ORGANIZER PROFILE link at the bottom of the page. Once you are on the organizer profile page you will see icons on the left-hand side that links to their website and/or social media pages