Organizers using Showpass set their own Exchange Policy. On the event page, you will find information regarding their refund and exchange policies. You can check if they have enabled exchanges through Showpass by navigating to your Invoices page in your Showpass account. If exchanges are enabled you will see a button to Exchange Ticket beneath your order invoice. Info on how to proceed with your exchange can be found here Please note there may be a per ticket fee charged on exchanges.
If exchanges are not enabled you will need to contact the organizer directly to inquire about exchanging tickets.
How to reach the organizers:
On the Event Page:
Some organizers can be contacted through the event page. Scroll down on the event page & select Help & Info.
Then select SEND MESSAGE TO ORGANIZER
Once you have filled out fields in the contact form, select SEND and your message will directly be emailed to the organizer.
Contact Through Social Media
Another option to contact an organizer regarding a refund is to reach out via social media profiles. You can find this information if you scroll to the bottom of the event page and click the ORGANIZER PROFILE link at the bottom of the page. Once you are on the organizer profile page you will see icons on the left-hand side that links to their website and/or social media pages