How to cancel your event and avoid confusion and frustration from your customers
There are a couple of steps you need to take in order to successfully and clearly cancel your event:
- Set your ticket type or event visibility to Hidden and update your description. This can be done from the Edit section of your Manage Events page.
- You must contact all of your customers to inform them of the cancellation. Here is how you can get in touch with your ticket buyers. Please let customers know to expect a confirmation of their refund via email in the next couple of business days.
- Then you can refund your ticket buyers from the Transactions page. Alternatively, inform your account manager or firstname.lastname@example.org to handle this step.
Here is some more information on how to refund tickets.
NOTE: We cannot issue refunds or exchanges to customers without confirmation from you that the event is cancelled, so please let us know.