If a customer has forgotten or lost their ticket credit code, they are not out of luck! There are ways that they can recover their code.
From a Customer's Profile
Please note: If customers did not sign-in/create an account when they received the ticket credit code, this is not applicable.
Customers can find their ticket credit codes by logging into their Showpass account and then selecting their name in the top right corner of the screen. This will open up a dropdown menu and then they’ll select 'Ticket Credits.'
On that page, they’ll be able to see their codes, see how many times it’s been used, what organizer it’s issued from, and what events the ticket credit can be applied to.
From the Box Office
You also have the ability to look up the ticket credit codes from the box office for specific ticket types. Underneath the 'Cart Summary,' select 'Add Discount Code.'
Enter the customer’s account email address in the 'Search for ticket credit by account e-mail' field, before selecting 'Search for Ticket Credit' field.
If a customer has an applicable ticket credit code, a screen will open up underneath with the code, its description and how many times it’s been used.
To apply the code, click on the blue box in the 'Select' column.
Please note: Although you are able to look up customers who purchased as a guest and through the box office, only credits that are applicable to the selected tickets will appear.