Adding and managing employees using default roles

Organizer guide: Adding and managing employees using default system roles

As an Organizer, you can add team members to your organization and assign them default roles to control what features they can access in Showpass. This guide walks you through how to add employees and assign predefined roles.

Adding employees

To add employees:

1. From the dashboard, open the pop-out menu and select Employees.
   
   
   
   
2. Click Add Employee in the top-right corner.

Option 1: Add individually

1. Enter the employee's First Name, Last Name, Email, and optionally Phone Number.
   
   
   
   
2. Select a role from the list:
   • All Access: Full access to all features (non-owner).
   • Owner: Full access, including organization ownership privileges.
   • Past Employee: No access; used for record-keeping.
   • Ticket Scanner: Can only scan tickets for events.
   • Ticket Seller: Can only sell tickets through the Box Office.
3. Click Add Employee to save.
4. To add more entries, select Add More Employees before finalizing.

Option 2: Upload using CSV

1. Click the question mark icon next to Upload CSV to view the required format.
2. Upload your formatted file (note: one role per upload).
3. Click Add Employee to complete the process.

Editing employee roles and alerts

To update an existing employee's role or alert preferences:

1. Find the employee in the list and click the icon under the Actions column.
2. You can:
   • Delete the employee
   • Change their assigned role
   • Update notification preferences
3. Click Save to apply changes.

Looking to create or customize roles? See our companion guide on creating and managing custom roles.

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