Refunding Tickets

You have the ability to refund tickets right from the transactions page. 

Please note: If you are a ticket buyer looking for information on how to receive a refund, checkout our FAQ page here

If you don't know the specific event when a refund is requested, go to the ‘Transactions’ page on your dashboard pop-out menu.




However, if you do know the specific event in question, you can go to the event specific ‘Transactions’ page.



On the left hand side, you will have multiple options to help you filter and find the transaction that you are looking for.
Once the transaction is found, select the gear box in the bottom left hand corner and choose ‘Refund’.




‘Refund All’ is selected by default. The only time you'd want to uncheck it is if you wanted to refund certain tickets in the transaction if there are multiple, or if you want to refund a portion of the purchase price.




The following are the types of refunds available:

  • Partial Refund: This allows you to refund a specific amount from the transaction. If there are multiple tickets, will recommend the price paid for one.
  • Full Refund: Refunds the customer face value and taxes (no Showpass or Organizer fees)
  • Full Refund + Org. Fees + Commissions: Refunds the customer face value, taxes, and the organizer portion of fees back (no Showpass fees)
  • Full Refund + Org. Fees + Commissions + Showpass Fees (Fees Invoiced): Refunds full payment with the Showpass fees invoiced to the Organizer.
Please note: If you are issuing partial refunds, the barcode checkbox will be selected by default, resulting in the tickets being voided. If you do not wish to void the tickets, you will have to deselect this checkbox.
Once the type of refund has been chosen, select ‘Save’.
A new transaction will appear showing the refund.




Please note: Refunds can't be reversed