You have the ability to refund tickets right from the transactions page.
Please note: If you are a ticket buyer looking for information on how to receive a refund, checkout our FAQ page here!
The following are the types of refunds available:
- Partial Refund: This allows you to refund a specific amount from the transaction. If there are multiple tickets, will recommend the price paid for one.
- Full Refund: Refunds the customer face value and taxes (no Showpass or Organizer fees)
- Full Refund + Org. Fees + Commissions: Refunds the customer face value, taxes, and the organizer portion of fees back (no Showpass fees)
- Full Refund + Org. Fees + Commissions + Showpass Fees (Fees Invoiced): Refunds full payment with the Showpass fees invoiced to the Organizer.
Please note: Refunds can't be reversed