Ticket credits allow customers to pre-purchase tickets to your event, for redemption at a later time.
When a customer buys a ticket type that has a ticket credit attached, they will receive a code with a certain number of credit(s) that they can redeem for tickets at a later time. As an organizer, you can choose what tickets are available for ticket credit redemption.
How Does it Work?
- You create the ticket credit
- Attach the ticket credit to a ticket type for customers to purchase
- Customers purchase that ticket type with the attached credit, and receive a Credit Code for their credit(s) on checkout. The ticket credit code also gets sent to their email and stored on their Showpass account
- They can redeem that credit on checkout for a future event by applying their code(s) during the checkout process for those events. The Showpass platform will also prompt them to use the ticket credit code on applicable events when checking out.
1. Creating the Ticket Credit
From the Pop-out Menu on the left of your Dashboard, select Ticket Credits.
Start by clicking the "New Ticket Credit" button on the top right of this page.
Enter a name for your Ticket Credit here. In this example, it is called Playoff Pass.
Once saved, this will show on a list of your available credits under the first column on the Ticket Credits page.
By selecting your Ticket Credit here, you are able to move on to Step 2 and select the events and ticket types that will deliver the Ticket Credit.
2. Attach it to a Ticket Type
For our example, we're going to attach 3 Credits to the Full Playoff Pass ticket type from our Team 1 Playoff Pass event.
First, select the Playoff Pass Ticket Credit from column 1 and then pick the desired event from the subsection in column 2.
Scroll down to the Ticket Types for that event, and pick the Full Playoff Pass ticket type you've created in your selected event.
Here we've chosen to add 3 Ticket Credits to the Full Playoff Pass ticket option. This will allow a purchaser to redeem 3 ticket credits after buying this one ticket type.
You are now ready to move on to Step 3.
3. Select the Events the Ticket Credit can be redeemed on.
In column 3 (Events Enabled) you pick where a ticket credit can be redeemed for a ticket.
In the example below, none of the tickets types for Game 1 or Game 2 are enabled, as all have a red X next to their names.
You can toggle that X, or the master one next to the event name, in order to select any or all tickets that are redeemable.
Here you can see we have enabled all ticket types to be redeemed with the Full Playoff Pass ticket credit.
Click "Save" on the top left once you're finished! Customers will now be able to buy the Ticket Credit and redeem them as they'd like.
Purchasing Ticket Credits
When a customer purchases a ticket type with a ticket credit attached, the process is exactly the same as purchasing a regular ticket, but they will receive a ticket credit code (with a usage limit) when they've completed the check-out process. The ticket credit code information will also be in their email confirmation and stored in their Showpass account along with a list of events they can redeem their codes against.
Redeeming Ticket Credits
Customers can redeem their ticket credit like any discount code.
If they're logged into their Showpass account, their code will automatically apply to any applicable tickets and/or be suggested upon Checkout.