Contacting Event Organizers

Organizers can choose to allow you to send them messages inquiring about the event. If you'd like to get in contact with an event organizer you will have two options to do so. The first is directly through your order on your profile, or by navigating to the organizers profile page.
 

My Orders

To message an organizer through your own profile page you will need to select 'Orders' from the top right hand dropdown menu.
 
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Ensure 'My Orders' is selected on the left hand side menu.
 
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Find the purchase that you would like to contact the organizers about and expand the 'Order Options.'
 
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From the list that appears, select 'Contact the organizer.'
 
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A popup will appear that autofills your name and email and you will need to fill in the following:
 
  • Event Name: This won’t autofill because you could potentially have multiple events purchased for the same organizer
  • Reason for Contact: You are able to select from a predetermined list in the dropdown
  • Message: The message that you would like to send to the organizer
 
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Once everything has been filled in, select 'Send' and your message will be sent to the organizer!
 

Organizer Profile

The other way to contact the organizer is through their profile on the Showpass website. To do so, go to the Showpass website and search for the event.
 
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Scroll down on the page until you get to the organizer information. You will then want to click on 'Organizer Profile.'
 
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On the left hand side you will want to select 'Help & Info.'
 
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A pop-up will open up that will showcase some frequently asked questions that could solve your issue, as well as a 'Send Message to Organizer' button.
 
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If you choose to contact the organizer, you will need to fill in your personal information, a reason for contacting, and a message.
 
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Once filled out, select send and your message will be sent to the organizer.
 
Please Note: Some organizer may not have a way to contact them. In that case, please reach out to support@showpass.com and we will do our best to assist!