Selling Tickets from the Box Office

Showpass Support

Updated January 24, 2023 17:19

From a Desktop

To start selling tickets from your box office through a desktop you can either navigate to your dashboard pop out menu and select 'Sell Tix'

Screen_Shot_2021-09-23_at_1.39.43_PM.png

Or you can navigate to your dashboard pop out menu and select 'Manage Events.'

Screen_Shot_2021-09-23_at_1.41.23_PM.png

And then select 'Sell Tix' at the top of the page.

Screen_Shot_2021-09-23_at_1.43.17_PM.png

Either way will take you to the following page:

The first column will show all of your events and products that are available for sale. Events will show up first and products will show up near the bottom. You can also search for a specific event or product using the search bar. Only the next five upcoming events are listed, so you may need to search for a specific event if you have more than five.

Once you've found the event you are looking for, select the number of tickets you want to sell by using the drop down arrow.

Once you have selected the quantity of tickets, they will then show up in the ‘Cart Summary.’

You can apply Discount Codes and Ticket Credits at this point. You can even mark the tickets as checked in if the customer has walk into the venue at the time of purchase.

In the purchase ‘Details’ section, you will then need to select if the person is a new or existing customer. If they are existing, you can search for their information.

If not, then you will need to enter their name, email address, and phone number.

Screen_Shot_2021-09-23_at_2.04.03_PM.png

After that you will need to select the following:

Ticket/Product & Receipt Delivery
- Print: Downloads the tickets to your computer so that you can ptrint them off on a local printer
- Email: Sends the tickets and receipts directly to your buyers email
- Note: You are able to choose different methods for Ticket/Products and Receipt deliver
Payment Method
- Cash: No service fees will be charged and no additional details are required
  - You are responsible for accepting and handling of cash
- Card: Requires the customers credit card details and service fees will be charged unless they are absorbed by the organizer
- Complimentary: The entire cart will be free
  - This option is limited to people who have the Advanced Box Office employee permissions
- Include in Stats: unchecking this will automatically set the tickets to complimentary

If you choose ‘Card,’ then enter the following information:

Screen Shot 2020-10-27 at 3.41.43 PM.png

Include in Stats: Unchecking this will automatically set the tickets to complimentary

Once the selections are made, you are able to put the tickets on hold or process the order.

From Mobile

This option allows you to sell Tickets & Products, and collect customer information during the sale.

Open up the Showpass App and select ‘Sell Inventory’.

Scroll to find your event, or search for it by selecting the magnifying glass in the top right hand corner.

Screen Shot 2020-10-27 at 4.00.10 PM.png

Once found, you can add tickets by selecting the + sign on the ticket type

You will then be presented with the following options:

Add Tickets: Click on the right of the ticket type
Remove Tickets: Click on the left of the ticket type
Add Products: Select the ‘Products’ tab on the bottom of the page

Here, you can adjust the quantity by selecting the pen & paper icon under the ticket/product.

You can also add in a discount code, choose the payment method and also choose if you'd like the tickets to automatically be checked in.

By default ‘Email Tickets’ and ‘Email Receipt’ will be selected.

If you want tickets to be checked in upon selling, make sure you click on ‘Immediately Check in’ all items when sold.

Once you select ‘Confirm’, you will be prompted to add in the ticket buyers information: buyer's name, email address, phone number, and any additional payment info. This is done before clicking ‘Process Order.’

On the next screen you will be prompted to input the card information if the card payment type was chosen.

If you get a green success message, the order has been processed.

Quick Mobile POS

This option allows you sell basic tickets quickly. You will need to log-in to the app and select 'Quick POS.'

You will be taken to the next page where you can choose to immediately check in the items, select the tickets, and then choose between cash or credit.

If credit is selected, you will be taken to the next page where you will need to fill in the card information.

You will get a message saying the order has been completed once it goes through successfully.