Organizers set their own refund policy and must be contacted directly for a refund
Getting a refund
Organizers using Showpass set their own Refund Policy and process the refund on their own behalf. On the event page, you will find information regarding their refund policy. In order for a refund to be processed, you will need to contact them directly to inquire about a refund.
How to reach the organizers:
Send a message from the Event Page
1) Navigate to the Event Page, and scroll to the Help & Info info
2) select SEND MESSAGE TO ORGANIZER
3) Once you have filled out fields in the contact form, select SEND and your message will directly be emailed to the organizer.
4) Please give the event organizers 3-5 business days to get back to your request!
Contact Through Social Media
Another option to contact an organizer regarding a refund is to reach out via social media profiles. You can find this information if you scroll to the bottom of the event page and click the ORGANIZER PROFILE link at the bottom of the page. Once you are on the organizer profile page you will see icons on the left-hand side that links to their website and/or social media pages
If a show has been rescheduled or cancelled, you will want to get in touch with the event organizer. As Showpass cannot issue a refund without direct approval from an event organizer. For cancelled shows, Showpass will work with the Event Organizers to issue refunds automatically within 5-10 business days. For rescheduled shows, the event organizer will inform you of the refund policy which may involve honouring already purchased tickets for a new date.