Organizers set their own refund policy and must be contacted directly for a refund

Getting a refund

Organizers using Showpass set their own Refund Policy. On the event page, you will find information regarding their refund policy. In order for a refund to be processed, you will need to contact them directly to inquire about a refund.

How to reach the organizers: 

On the Event Page

Some organizers can be contacted through the event page. Scroll down on the event page & select Help & Info.

Then select SEND MESSAGE TO ORGANIZER

Once you have filled out fields in the contact form, select SEND and your message will directly be emailed to the organizer.

Contact Through Social Media

Another option to contact an organizer regarding a refund is to reach out via social media profiles. You can find this information if you scroll to the bottom of the event page and click the ORGANIZER PROFILE link at the bottom of the page. Once you are on the organizer profile page you will see icons on the left-hand side that links to their website and/or social media pages

Rescheduled/Cancelled Shows

If a show has been rescheduled or canceled, you will want to get in touch with the event organizer. For canceled shows, we will automatically refund tickets in full, and you can expect to see the money in 5-10 business days. For rescheduled shows, the event organizer will inform you of the refund policy which may involve honoring already purchased tickets for a new date.