1. Showpass
  2. Hardware & Apps
  3. Showpass App for Mobile

Selling from the Point of Sale using the Mobile App

Showpass Support
Updated

Introduction

Selling tickets from your mobile device is easy using the Showpass app. Follow the instructions below to learn how!
 
 
 

Table of Contents

Getting Started

  • Downloading the Showpass app
  • Logging in
  • Accessing the Dashboard
  • Entering the Mobile Point of sale

Selling Items from the Mobile Point of Sale

  • Event and Item Selection
  • Adding Products

Checking Out

  • Cart Screen
  • Custom Questions
  • Checkout Screen
  • Taking Payment
  • Confirmation Screen

 

Mobile Point of sale Guide

Getting Started

Downloading the Showpass App

  • In order to scan in tickets and/or products, you and your staff will need to download our mobile app for iOS if they’re using iPhones, and Android users will need to download Showpass from the Google Play Store. 

image.png
 

Logging In

  • Open the Showpass app after downloading it. You’ll land on the Explore Events page.
  • Tap the menu icon in the top-left corner of the screen.
  • Select Login from the menu.
  • Enter your account details to log in.
  • If prompted, enter the verification code sent to your email or phone to complete the login process.
image.png image.png image.png

 

Accessing the Dashboard

  • Open up the Showpass app and log in to your account.
  • Once logged in, open the menu and select Dashboard.

image.png  image.png
  • Choose the organization hosting the event you’ll be selling for.

Entering the Point of sale

  • From the Dashboard, select Point of sale.
mobile doc updates final (2).png
 

Selling Items

Event and Item Selection

  • You'll see a list of your upcoming events. If the event has multiple dates or times, use the dropdown menus to select the one you need.
2.png 3.png
 
  • In the popup, use the + button to add tickets to the cart and the - button to remove them.
  • Click Add to Cart.
4.png 5.png
  • You'll return to your event list:
    • A timer will start (1), giving you 10 minutes to complete checkout. You can add more time if needed at the 2 minute mark.
    • From this point, you can add more tickets from other events (2), include products in your cart (3), or move forward to checkout (4).
 

mobile doc updates final.png

Adding Products

  • Click on Products and then select your products and add them to your cart.
7.png  8.png 9.png
  • Once you've made your selections, click Continue.
10.png
 

Checking Out

Cart Screen

11.png
In the cart screen, you can do the following:

  • Remove items or adjust the ticket quantities as needed (1).
  • Mark tickets and items as checked-in (2).
  • Add a discount code (3).
    • Clicking this will prompt you to enter a discount code.
12.png
  • Or, continue to checkout (4).

 

Custom Questions

  • If you have Custom Questions/Additional Info enabled on the event, you’ll be prompted to gather the ticket buyers information in the next step as seen here.
  • Click Continue once you’ve filled out this section.


19.png 20.png 21.png
 


Checkout Screen

13.png
mobile doc updates final (1).png
  • Select the Ticket Delivery method, Email or None (1).

  • Select the Receipt Delivery method, Email or None (2).

  • If None is selected for both, you can bypass the Purchaser Info section.

  • Purchaser Info
  • Choose whether it’s a new customer or an existing customer (3).

  • If it’s a new customer, enter in their information (4).
  • Add message to the customer that will be attached to the confirmation email (5). Only applicable if Email was selected for Ticket and/or receipt delivery and the ticket buyers email address has been collected.

  • Leave a purchase note, for internal use only (6). Purchase notes can be found on the Will Call report.

  • Continue to payment (7).


Taking Payment

Select the guest’s preferred payment method.
 

Cash

16.png
  • Choose from preset cash amounts (1) or manually enter a custom amount (2).
  • The amount of change due is presented along the bottom of the screen (3).
    • In Canada, cash payments will round to the nearest $0.05.
    • If the total exceeds a preset amount, that preset will be disabled. Only preset amounts higher than the total will be displayed.
  • Reporting will reflect only the transaction total—not the cash received or change provided.
    • Example: If a $50 ticket is purchased with $80 cash, reporting will show a $50 cash sale, not the $80 received or $30 in change.
  • Select Process Order to complete the transaction.

mobile doc updates final (3).png

  • The confirmation screen will display cash received and the amount owed to the ticket buyer.
 

Card

15.png
  • Enter the guest’s card information.
  • Select Process Order to complete the transaction.
 

Complimentary

17.png
  • Use the Comp option to issue free tickets. No payment will be processed.
  • Select Process Order to complete the transaction.

Other payment

  • Choose Other as an alternative payment option.
  • Staff members need to make sure that the payment type is collected on the external terminal, or other method before processing in our system.

Confirmation Screen

18.png
  • A confirmation screen will pop up with the option to select Start new sale.

Troubleshooting

  • Update the App – Check for updates in the App Store (iOS) or Google Play (Android).

  • Refresh the App – Close and reopen to load the latest event edits.

  • Check Internet Speed – Run a speed test; slow connections can affect performance.

  • Verify Permissions – Ensure the logged-in user has box office sales access under employee settings.


Limitations

  • Does not work with assigned seating events.
  • Mobile point of sale currently doesn’t support Square hardware or bluetooth printers.

 

Need Assistance?

If you have any questions, need further assistance, or would like to provide feedback, please don’t hesitate to reach out to us by Submitting a Request.