This guide explains how to absorb Showpass fees, along with any custom fees and taxes, into your ticket price for door sales. By doing this, you can charge a flat rate, so a $10 ticket type will actually cost the customer $10, with no additional charges to cover fees. This is especially helpful for customers who are paying cash.
Note: These steps are only necessary if you do not typically absorb Showpass fees on web sales. Important: Showpass fees will still be deducted from the event organizer's final payout. For example, if the Showpass fee is $2 on a $10 transaction, you will receive $8. If you'd like to adjust the ticket price to account for this fee, feel free to do so!
Steps to Absorb Fees:
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Create a New Ticket Type
- Name it "door," "cash," or any label you prefer.
- Set the visibility to Sellers Only.
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Save the Event
- Save the event to enable editing of the financial settings for this ticket type.
- Save the event to enable editing of the financial settings for this ticket type.
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Edit the Event Again
- Go back into the event editor and locate the new ticket type you created.
- Go back into the event editor and locate the new ticket type you created.
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Access Advanced Settings
- Click on the cog icon :gear: to access the advanced settings for the ticket type.
- In the pop-up modal, go to the Finance tab.
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Adjust Fee Settings
- Under Showpass Fees, select Absorb Showpass Fees from the dropdown menu.
- Click Next at the bottom of the modal to save this setting.
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Save the Event Again
- Make sure to save the event after these changes are made.
You will see in the accompanying screen recording that the $10 ticket type will charge a flat $10 in the box office.
Tips:
- Consider setting other ticket types to Public Only so that your door staff selects the correct ticket type with the absorbed fees.
- You may also want to enable Absorbed Fees for any custom fees or taxes you’re charging for cash sales to simplify the pricing.
- You can only adjust the fee settings on a ticket type if there are no sales yet.