In this article, you will learn how to:
- Search Ticket Credits
- Apply Credits
- Remove Credits
- Handle Invalid Credits
Introduction:
Ticket credits allow customers to pre-purchase tickets to your event, for redemption at a later time. When a customer buys a ticket type that has a ticket credit attached, they will receive a code with a certain number of credit(s) that they can redeem for tickets at a later time. As an organizer, you can choose what tickets are available for ticket credit redemption. To learn how to create ticket credit please checkout this article https://help.showpass.com/hc/en-us/articles/4416198220823-Ticket-Credits
1) Search Ticket Credits
To search for available ticket credits associated with a customer's account, follow these steps:
Search for an existing Customer:
- Select the “Add Customer” button.
- Search for the customer under the Existing customer tab using either their name or email address.
- Select View Info to bring up the customers profile.
2) View Ticket Credits:
- Select Ticket Credits from the side menu.
- All ticket credits associated with the customer will be displayed.
3) Apply the Credit:
- Click the Apply button next to the credit you wish to use.
- A confirmation message will display when the credit has been applied successfully.
- Close the Customer profile to get back to the Box Office.
Note: You can only apply a ticket credit if a valid ticket has been added to your cart.
You can also enter the credit code into the Discount field. If the code is valid and applies to a valid ticket, the credit will be applied to the cart.
Important: While ticket credits are displayed under the ticket, Account credits are applied to the entire purchase if applicable, not to a specific ticket type.
4) Remove credits:
- To remove credits click on the Remove button to remove the credits from the cart.
5) Invalid Credits
If an invalid credit code is entered, an error message will appear.
By following these steps, you can effectively manage ticket credits during the checkout process. If you encounter any issues or need further assistance, please contact our support team.