Customer Ticket Transfer Management

Customers now have additional options when it comes to managing their tickets. Customers are now able to transfer tickets, products and memberships; cancel a full ticket transfer if it is still pending, resend the email confirmation for a ticket transfer and finally, they are able to see multiple transfers associated with their order and the status of each transfer to keep track of the transfers they initiated.
Transferring Tickets/Products
Firstly, navigate to the ‘My Orders’ page and locate the receipt of the order you wish to manage. Click “Order Options”
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To transfer tickets, click the “Transfer to a friend” button.
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From there, you can select which tickets, products and memberships you would like to transfer and click “continue.”
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Confirm your items and enter the email of the person you would like to transfer the items to. Once all the information is correct, click “Send Transfer” and you will see a confirmation screen that the items have been sent.
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Modifying Emails on Transfers
If you entered the wrong email address and the tickets have not yet been accepted, you can navigate back to the ‘My Orders’ page and click “View Order” to update the email.
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Click “Modify Recipient” in the drop down menu.
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There you can edit the recipient’s email and confirm your edits by clicking “Modify Recipient.”
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Once the modification has been made, a confirmation window will show in the top right corner of the page.
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Cancelling Transfers
On the side bar, you can see your transfers that are in progress. If you need to cancel the transfer, you can click the “Cancel Transfer” button and the items will be added back into your account (as long as the transfer has not been completed).
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Resending Transfer Requests
If you need to resend a transfer request email to the recipient of your items, click the three dots beside the email on the “Ticket Transfers” tab.
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There, click “Resend Email” on the dropdown menu.
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A popup will appear in the top right corner confirming the resend of the confirmation email.
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Returning Transferred Tickets/Products
In the event that you are no longer able to use items that were transferred to you, tickets/products can be returned to the original purchaser.
Click "Order Options", and select "Return items to sender".
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If applicable, select the items you would like to return and click "Return Items".

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You will be shown a message to confirm the return has been completed.

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