Got a question? We have the answer!
How can I pull up my order history?
After logging into your account, you can find your order history by clicking on the ‘Orders’ button at the bottom of the screen and then selecting the ‘My Orders’ option from the menu.
Where can I find my tickets?
Clicking into the ‘View Order’ option for a specific transaction will bring up the ticket's QR code. Additionally, all of your tickets purchases are also stored in your Universal QR code. The Universal QR Code stores all of your ticket and product purchases under one single QR code, including memberships, making it unique to your account.
Will my account information and previous ticket purchases appear on the app?
Yes, all of your account information, including previous ticket purchases, will appear after you log in.
Can I view my memberships in the app?
Yes, you can find your membership information by clicking on the ‘Orders’ button at the bottom of the screen and then selecting the 'Memberships’ option from the menu.
Does the app work with assigned seating events?
Yes, it is compatible with assigned seating events.
Does the app work with payment plans?
Yes, if the event has this setup. However, payment plan options will not appear if you using guest checkout.
Does the app work with ticket packages?
Yes, you can purchase ticket packages from the app.
Can I complete guest checkout in the app?
Yes, you can complete guest checkout in the app. However, you will need to login in order to see your saved and upcoming events, as well as your orders and tickets.
Where can I access my credits?
After you log into your account, click on the ‘Orders’ button at the bottom of the screen. You will then be presented with a menu with a list of options. Clicking on the ‘Credits’ option will allow you to:
- Redeem gift cards for credits
- Allow you to view your existing credits by type
- Universal Credits: Can be redeemed for any event on Showpass and are not specific to any one organizer.
- Organizer Credits: Can only be used for purchases with the organization that issued the credits.
- Ticket Credits: Credits that are to be redeemed for future events
If you have any feedback, we would love to hear from you! You can contact support with any of your questions or concerns by clicking on the Feedback button on the side of the screen in the app.